return policy

at keybridg, we strive to ensure you love your purchase. if you’re not completely satisfied we’re here to assist.

returns & exchanges
we accept returns or exchanges within 30 days of the purchase date. to start a return or exchange, please email us at hellobeautiful@keybridg.com (mailto:hellobeautiful@keybridg.com) to open a return request.

conditions for returns

• items must be in their original condition, with all original packaging intact.

• proof of purchase is required.

• customers are responsible for return shipping costs, except for defective or incorrect items.

Refunds
once we receive and inspect your return, we’ll notify you via email about the approval of your refund or exchange. approved refunds will be processed to the original payment method within 3 business days.

defective or incorrect items

if you receive a defective or incorrect item, please contact us at hellobeautiful@keybridg.com (mailto:hellobeautiful@keybridg.com) within 30 days of purchase. we’ll provide instructions for a free return or exchange.

have questions? reach out to us at hellobeautiful@keybridg.com (mailto:hellobeautiful@keybridg.com). we’re committed to making your keybridg experience exceptional.